We’re Hiring Service Desk Engineer in Greater Noida
Are you looking for an exciting opportunity in IT support? Join our dynamic team as a Service Desk Engineer in Greater Noida and take your career to the next level. If you have 2+ years of experience in technical support, remote support, and are familiar with ticketing tools, could be the perfect role for you!
Job Profile
- Position : Service Desk Engineer
- Company : VSERV IT
- Location : Greater Noida
- Experience : 2+ years
- Job Type : Full-time
Why Join Us as a Service Desk Engineer?
As a Service Desk Engineer, you’ll play a critical role in helping organizations maintain their IT infrastructure, ensuring users can work without disruptions. You’ll provide remote support, resolve technical issues, and manage ticketing systems efficiently. Our company is committed to providing a positive work environment where you can grow your skills and advance your career.
Key Benefits of the Role
- Competitive Salary : Our CTC budget of 25,000 per month reflects our commitment to offering competitive compensation.
- Career Advancement Opportunities : With regular training and a clear path for growth, you can quickly progress in your career.
- Exposure to Latest Technology : Work with cutting edge tools and platforms to hone your technical skills.
- Team Support and Guidance : We have a collaborative work environment where you’ll have the support of experienced professionals.
Job Description – Service Desk Engineer
The Service Desk Engineer is the frontline of our IT support team. You will be responsible for providing remote technical support to internal and external users, ensuring that IT services remain fully functional and uninterrupted.
Responsibilities
- Remote Support : Provide remote troubleshooting and resolution for hardware, software, and network-related issues across various platforms.
- Technical Assistance : Offer clear guidance on resolving technical problems, both simple and complex ensuring minimum downtime for users.
- Ticketing Tools : Use ticketing systems (like Jira, Zendesk, etc.) to document and track support issues. Ensure that tickets are resolved in a timely manner and escalated when necessary.
- System Monitoring : Monitoring systems proactively to identify potential issues before they become critical.
- Incident Management : Coordinate with other IT professionals and teams to manage and resolve major incidents.
- Documentation : Maintain accurate documentation of technical solutions, configurations, and updates to help streamline the support process.
- Collaboration : Collaborate with other team members and departments to resolve complex technical problems and improve IT systems.
Required Skills & Qualifications
This position requires a blend of technical expertise and customer service skills. If you have a passion for solving IT problems and enjoy helping people, this could be the ideal role for you.
Essential Skills
- Remote Support Experience : At least 2+ years of experience in providing remote IT support for desktop, laptops, servers, and other devices.
- Technical Support Expertise : A strong background in technical support, including troubleshooting hardware, software, and network-related issues.
- Familiarity with Ticketing Tools : Hands-on experience with ticketing tools such as Jira, Zendesk, ServiceNow, or similar platforms.
- Communication Skills : Excellent verbal and written communication skills to effectively resolve technical issues and provide instructions to non-technical users.
- Problem-Solving : Strong analytical and problem-solving abilities to quickly diagnose and resolve issues.
- Teamwork : Ability to work well with others in a collaborative environment and escalate issues when necessary.
Preferred Qualifications
- Certification : ITIL certificate or other relevant IT support certifications.
- Experience in Incident Management : Handling major incidents and coordinating with various stakeholders.
- Experience in a Fast-Paced Environment : Comfortable working in a high-pressure environment where prompt resolution is critical.
Service Desk Engineer : Key Role and Skills Breakdown
To help you understand the skills and qualifications we are looking for in more detail, here’s a breakdown of the key elements that will be important for your success in this role.
1. Remote Support
- Issues Diagnosis : Quickly identify the root cause of IT problems, whether it’s related to software, hardware, or network components.
- Resolution Delivery : Walk users through the steps to resolve issues remotely, ensuring minimal disruption to their work.
- Remote Tools : Familiarity with using tools like TeamViewer, AnyDesk, or other remote desktop access software.
2. Technical Support
- Hardware Support : Resolve issues related to hardware like laptops, desktop, printers, and other peripherals.
- Software Troubleshooting : Diagnose and repair software issues, including operating system errors, application malfunctions, and security issues.
- Network Troubleshooting : Basic knowledge of networking, including IP addressing, DNS, and VPN issues.
3. Ticketing Tools
- Logging Issues : Document all support requests in ticketing tools, providing clear and detailed descriptions of issues and solutions.
- Ticket Management : Prioritize and manage tickets, ensuring timely responses to urgent issues and effective resolution of all user concerns.
- Escalation Process : Follow the proper escalation procedure for complex issues that require additional support or expertise.
Communication Skills
- User Interaction : Communicate effectively with users, ensuring that they understand the problem and the solution being implemented.
- Internal Collaboration : Work closely with other teams, providing updates on incidents and technical resolutions.
Company Overview
Our company is a rapidly growing IT service provide specializing in remote and technical support. We provide solutions that enable businesses to maintain seamless operations by ensuring that their IT systems remain fully functional. We are committed to providing top-notch support services that help organizations thrive in today’s fast-paced technology landscape.
Our Mission
We aim to deliver exceptional IT service ensuring businesses stay productive and have minimal technical disruptions. Our approach focuses on innovation, collaboration, and technical expertise to provide reliable and efficient support.
Career Growth Opportunities
As a Service Desk Engineer at our company, you’ll have numerous opportunities for career advancement. We provide continuous learning, on-the-job training, and mentorship programs to help you enhance your skills and grow professionally.
Possible Career Progressions
- Senior Service Desk Engineer : Over time, you can take on more complex technical problems, manage large teams, or specialize in specific areas of IT support.
- IT Manage : With experience, you can advance to a managerial role, overseeing IT operations and managing a team of engineers.
- System Administrator/Engineer : You may also move into more technical roles such as system administration, where you’ll be responsible for managing network, servers, and other IT infrastructure.
How to Apply
Are you ready to take the next step in your career? If you meet the above qualifications and are excited to join a fast-growing team, we’d love to hear from you! Share your resume and a brief cover letter outlining your experience and why you’re a great fit for this role.
To Apply :
- Please send your CV to sparsh.sharma@vservit.com. Include your experience, relevant skills, and why you’re interested in the Service Desk Engineer position.
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