Looking for a promising career in IT? We are hiring a Desktop Support Engineer L1 for our Gurgaon location! If you have expertise in desktop support, Outlook configuration, and printer installation, this opportunity might be perfect for you. With a competitive salary package and growth opportunity, this role can be your next big career move
In this article, we will provide comprehensive details about the job role, responsibilities, required skill sets, company benefits, and how you can apply.
About the Company
We are a leading IT service provide, committed to delivering top-notch solutions in IT infrastructure and support. Our expertise spans across various sectors, and we specialize in offering end-to-end IT service to organizations globally. By joining our team, you’ll work in a dynamic environment that fosters professional growth and personal development.
Job Profile
- Position : Desktop Support Engineer L1
- Company : VSERV IT
- Location : Gurgaon, India
- Experience : Entry-level (0.6 to 2 years)
- CTC Budget : 18,000 INR per month
Job Responsibilities
As a Desktop Support Engineer L1, you will play a crucial role in maintaining the functionality of end-user systems and ensuring smooth day-to-day operations. Your responsibilities will include :
- Desktop Support : Provide technical support for desktop systems, including troubleshooting hardware and software issues.
- Outlook Configuration and Installation : Set up and configure Microsoft Outlook for users, troubleshoot any issues related to email setup, and ensure smooth functioning of email systems.
- Printer Configuration and Installation : Install and configure printers and scanners, as well as troubleshoot and resolve connectivity or performance issue.
- Software Installation : Assist users with installing, configuring, and updating software application.
- System Maintenance : Ensure desktop, laptops, and peripherals are maintained properly, conducting regular updates and system checks.
- Troubleshooting : Handle queries related to system errors, internet connectivity, and other technical issues.
- Network Support : Assist with basic networking issues, such as resolving LAN or Wi-Fi connectivity problems.
- Documentation : Maintain records of issues and solutions provided to users, ensuring a seamless tracking process for recurring issues.
- Customer Service : Provide exceptional customer support, guiding users through step-by-step solutions.
Required Skills and Qualifications
To be successful in this role, the following skills and qualifications are essential :
- Technical Skills
- Desktop Support : Expertise in troubleshooting hardware and software issues on desktop systems.
- Outlook Configuration : Knowledge of installing, configuring, and troubleshooting Microsoft Outlook.
- Printer Configuration : Hands-on experience with setting up and maintaining printers and other peripheral device.
- Basic Networking : Ability to resolve basic network issues such as LAN and Wi-Fi connectivity.
- software Installation : Familiarity with installing and updating software on Windows systems.
- Additional Skills
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving abilities and attention to detail.
- Ability to handle multiple tasks simultaneously.
- Qualifications
- A degree or diploma in IT or a related field is preferred.
- Certifications in Microsoft Outlook or related desktop support fields will be an added advantage.
Career Growth and Opportunities
Joining our team as a Desktop Support Engineer L1 comes with numerous benefits. As and entry-level position, you’ll be given opportunities to learn and grow within the IT field. Some of the career advancement possibilities include.
- Promotion to Desktop Support Engineer L2 : After gaining experience, you could be promoted to a more senior position with increased responsibilities and a higher salary.
- Training Programs : Access to in house training and certifications to enhance your technical skills and knowledge.
- Networking Opportunities : Collaborate with experienced IT professionals, enhancing your network within the industry.
- Exposure to Advanced Technologies : Work with the latest technologies and tools, preparing you for more advanced roles in IT.
Benefits of Working with Us
When you join our team, you can expect a range of benefits :
- Competitive Salary : Offering a monthly CTC of 18,000 INR, this role provides a competitive salary for entry-level professionals.
- Work-Life Balance : We prioritize the well-being of our employees, offering training programs and career advancement opportunities.
- Supportive Work environment : Work in a positive, inclusive environment where your contributions are valued.
- Health and Wellness Benefits : Access to health insurance and wellness programs.
How to Apply
If you have the required skills and are excited to work with us, we encourage you to apply for the position of Desktop Support Engineer L1 at our Gurgaon location.
Here’s how you can apply :
- Prepare Your CV : Ensure your highlights your technical skills, certifications, and experience relevant to desktop support.
- Email Your CV : Send your updated CV to sparsh.sharma@vservit.com with the subject line “Application for Desktop Support Engineer L1 – Gurgaon”.
- Cover Letter : While not mandatory, attaching a cover letter explaining why you’re the right fir for the role can increase your chances of getting shortlisted.
- Interview Process : If your CV is shortlisted, you’ll be contacted for an interview. The process typically includes a technical round, and HR interview, and a final offer.
Why Choose a Cover in Desktop Support?
A career in desktop support offers the perfect blend of technical expertise and customer interaction. Here are a few reasons why this field is and excellent choice for aspiring IT professionals :
- High Demand : With the increasing reliance on technology, desktop support professionals are in high demand across industries.
- Learning Opportunities : The role provides hands-on experience with a wide range of technologies, including software, hardware, and networking.
- Career Flexibility : Experience in desktop support can lead to other IT roles, such as system administration, network support, or IT management.
- Problem-Solving Skills : Every day presents new challenge, making this role ideal for individuals who enjoy problem-solving and troubleshooting.
Frequently Asked Questions (FAQs)
Q1. What is the salary for the Desktop Support Engineer L1 role?
The salary for this position is 18,000 INR CTC per month.
Q2. Is prior experience necessary for this role?
While 0.6 to 2 years of experience is preferred, freshers with strong technical skills may also apply.
Q3. What technical skills are required?
You need to have experience in desktop support, Outlook configuration, and printer installation.
Q4. How do I apply for the position?
To apply, send your CV to sparsh.sharma@vservit.com with the subject line “Application for Desktop Support Engineer L1-Gurgaon”.
If you want to know more about Government, IT and Private Jobs Notifications then just visit RojgarWallah.com or Support Mail at support@rojgarwallah.com.